Privacy Policy
Effective Date: 01/01/2026
AI-Assisted Tools and Communications
Brothers Plumbing Co. may use AI-assisted tools to improve customer service, communication speed, and marketing quality. This may include the use of AI to draft or improve written communications such as review responses, estimate wording, and other customer-facing content, and to enhance images for professional presentation.
We do not use AI to make final decisions about pricing, services, employment, or customer outcomes. All decisions are made by our team members.
We do not intentionally use AI in a way that is discriminatory, misleading, unlawful, or harmful. We take reasonable steps to review AI-assisted content for accuracy and professionalism before it is used.
If you have any questions about our use of AI-assisted tools, you may contact us using the information provided in this Privacy Policy.
The Information We Collect
This notice applies to all information collected or submitted on the Brothers Plumbing Co. website, through email, phone, or any forms you voluntarily fill out. The types of personal information collected include:
Name
Address
Email address
Phone number(s)
Questions related to your plumbing service needs
Comments or feedback you choose to provide
By scheduling an appointment with Brothers Plumbing Co., you understand and agree that your in-person appointment may be recorded for training and quality assurance purposes.
How We Use Your Information
We use the information you provide to respond to your requests, schedule appointments, and deliver plumbing services. We do not sell, rent, or share your personal information with outside parties.
If you express interest in our services, you may be added to our email or text messaging list to receive updates about services, promotions, and helpful tips. You can unsubscribe at any time using the opt-out instructions provided in each message.
We will never use your information in ways unrelated to those described above without notifying you first and obtaining any necessary consent.
Website Analytics
Our website uses tools such as Google Analytics to collect anonymous statistics that help us understand how visitors use the site. These tools may use cookies—small data files stored on your device—to gather standard internet log information and behavior patterns. This data helps us improve our website and services.
No personal data is collected or associated with this analytical information.
Use of Cookies & Sessions
We may use cookies or server sessions to personalize your experience when using certain features of our site. These are used only to enhance functionality and are not used to collect personally identifiable information. Cookies can be deleted from your device at any time.
Data Security
We maintain appropriate physical, electronic, and administrative safeguards to protect the personal information you provide online. These measures help prevent unauthorized access, ensure data accuracy, and support the appropriate use of information.
SMS Opt-in Data & Consent
We respect your privacy regarding text communications. SMS opt-in data and consent are never shared with third parties for marketing or unrelated purposes. Your information may only be shared with trusted service providers who assist in delivering our text messaging services (e.g., carriers or platforms), strictly to fulfill communication functions. You may opt out of SMS communications at any time by replying STOP.
Policy Changes
Any changes to this privacy policy will be posted on this page with the effective date noted above. If we change how we use your information in a way that differs from when it was collected, we will update this notice accordingly.
Contact Us
If you have any questions about this policy or your information, please contact us at:
Brothers Plumbing Co.
Email: Brent@brotherscstx.com
Phone: 979-450-7322
Address: 11400 State Highway 30 Suite 1703, College Station, TX 77845